Coping with COVID: Resources for Financial Wellness
The coronavirus (COVID-19) crisis continues to be a stressful time. Many of you might be feeling a mix of confusion and anxiety.
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Lobbies Reopened
We are excited to be seeing many of our members in the branch again since reopening. Please keep in mind we have several other options for you to access your accounts in addition to visiting branches: mobile banking via our app, online banking, telephone banking, ATMs, and our drive up windows. Below are several recommendations for any members coming into the branches.
- Wear a mask covering mouth and nose (may be asked to briefly lower mask for identification; full face masks not permitted)
- Utilize hand sanitizer available throughout the branch
- Use online and phone banking, ATMs, and the drive up when possible
- Avoid touching mouth, nose, or eyes
- Cover mouth and nose when coughing or sneezing
- Please practice social distancing by keeping 6 ft away from others in the lobby. Signs and floor markers are there to assist you
MACU has developed new cleaning and safety protocols that will create the safest environment possible.
Thank you for your help and cooperation as we work together to protect the health of our members, employees, and their families.
Member Service Update as of May 13, 2020
The safety of our members, employees, and their families continues to be our number one priority as we monitor COVID-19 updates. We appreciate each of you as we navigate these unchartered waters together.
ACCESSING OUR SERVICES
Our drive ups are available to serve your, and most of your financial needs can be met right from the safety of your vehicle. We continue to encourage you to take advantage of our electronic options available to you to perform many of your transactions. However, should you find yourself in a situation where you need in-person member service, our lobbies are available to meet with you on an appointment basis. Please call to set up an appointment.
- DRIVE UPS: All drive ups are open and operating normal business hours.
- LOBBIES: Lobbies will be open by appointment only. Please call if you need assistance.
- ONLINE BANKING: Manage your accounts, transfer money, and pay bills. Enroll Today
- MACU APP: Manage accounts, pay bills, transfer money, etc. Search MACU Mobile in the app store.
- TELEPHONE BANKING: Check balances or transfer money. Call (219) 874-6943 or (877) 874-6943, ext. 2.
- CALL: Call your local branch with any questions or transactions. Most things can be handled right over the phone.
- ATMs: Access your money at nearly 5,000 fee-free Alliance One ATMs.
- LOANS: Apply online or over the phone for a loan.
REOPENING OUR LOBBIES
At this time, we do not yet have a target date to re-open our lobbies. However, we are working on our re-open strategy that will focus on the health and safety of our members and our employees.
UPDATES
We appreciate your patience and loyalty during this period. Please continue to come back to our homepage for updates as to when we will be fully re-opening our offices to welcome back our loyal members! We look forward to fully servicing you in the very near future.
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It’s important to stay calm when the markets aren’t.
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