Secure Online Banking

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Upgrade Information

Our website, Online Banking, and Bill Pay will be down Monday, June 24th, for scheduled upgrades. Access to all services will resume on Tuesday, June 25th.

Below you can find important information about the June 24th upgrades to our website, Online Banking, and Bill Pay.

What’s Changed?

What Didn't Convert?

Online Banking Frequently Asked Questions

Bill Pay Frequently Asked Questions

Demos and Instructions

 

What’s Changed

Online Banking

  • New and improved look and feel
  • A new, customizable, and user-friendly “Home” screen
  • Greatly improved Enhanced Login Security – no more one-time passcodes!
  • Anti-phishing security – personalized watermark images
  • Pull funds from alternate accounts
  • View transactions on alternate accounts

Bill Pay

  • New and improved look and feel
  • Person-to-person payments
  • Rush and Gift payments

Website

  • New and improved look and feel
  • Easier to navigate

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What Didn't Convert

As part of the Website, Online Banking, and Bill Pay upgrades happening on June 24th, there will be a few things you’ll need to do upon logging in for the first time:

Online Banking

If you’ve established account alerts, such as high or low balance or maturity notices, you’ll need to set those alerts up again. This can be accomplished by clicking on User Settings and then Alerts while logged into Online Banking.

Bill Pay

If you currently receive electronic copies of any of your bills – also known as “eBills” – you’ll need to re-enroll in the eBills service with each vendor you’d like to continue receiving electronic bills from. This can be accomplished by clicking the “Sign Up” link under “ebill sign up” on the Bill Pay home screen.

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Frequently Asked Questions

Online Banking FAQs

Q: When will the new Online Banking go live?
A: The morning of Tuesday, June 25th.

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Q: Will there be any down time associated with the upgrade?
A: Our website, Online Banking will be down for maintenance most of the day Monday, June 24th. Maintenance will be completed early in the morning on June 25th.

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Q: What will I need to know/do in order to access my account beginning June 25th?
A: Accessing your account after the upgrade will be quick and easy, but there are a couple of important things you’ll need to remember:

  • Your Online Banking ID: your Members Advantage account number, without any leading zeros (Note: as part of this upgrade, you'll be prompted to create a new Online Banking ID, which you'll use to access your account going forward).
  • Your temporary Online Banking Password will be the letters "MA", plus the last 4 digits of the primary account holder's social security number. For example, if the last 4 digits of the primary account holder's social security number are 5555, your temporary password will be MA5555.

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Q: Will all of my information transfer over? Account history? Balances?
A: Yes, all of the information you’re used to seeing in Online Banking will be available after the upgrade, though if you have balance, maturity, or item alerts, you'll need to set those alerts up again.

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Q: What are some of the new features of the upgraded Online Banking?
A: A new Online Banking Home Screen that gives you quick access to all the most important information at a glance. Greatly improved multi-factor authentication… no more one-time passcodes! Personalized watermark images to help protect your account from phishing. The ability to pull funds from alternate accounts you have access to.

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Q: What is a watermark image and how does it help to protect my account?
A: Your personalized watermark image is a picture you'll select from our gallery of hundreds of images. The watermark image you select will display each time you log into your account Online and will give you the peace of mind knowing that you're securely accessing the correct website, and not a spoof or fraudulent site.

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Q: What can I do if I'm having trouble accessing my account after the upgrade?
A: Email (service@macuonline.org) or call us (877-874-6943). We'll be happy to help!

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Bill Pay FAQs

Q: When will the new Bill Pay go live?
A: The morning of Tuesday, June 25th.

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Q: Will there be any down time associated with the upgrade?
A: Bill Pay will be down for maintenance beginning Wednesday, June 19th. Maintenance will be completed early in the morning on June 25th.

Also, you’ll be unable to schedule new payments using Bill Pay between Wednesday, June 19th and Tuesday, June 25th. Any payments you've scheduled prior to June 19th will be processed as normal.

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Q: Will all of my information transfer over? Bills paid? Billers?
A: Yes, all of the information you’re used to seeing in Bill Pay will be available after the upgrade, including Billers and your entire bill history. Also, all of your scheduled an recurring payments will carry over and continue as scheduled.

However, if you are subscribed to eBills with any of your billers, you’ll need to set your eBills subscription up again after the June 25th upgrade.

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Q: What are some of the new features of the upgraded Bill Pay?
A: Person to person payments – send money securely with just the recipient's email address. Rush payments – forgot about a bill that's due? No problem, rush it! Gift checks – send themed gift checks to any of your favorite people for birthdays, holidays, anniversaries, etc.

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